Return and Refund Policy
SHIPPING AND DELIVERY
We accept both local and international orders. Before placing an order, please refer to the information below to know more about the shipping and delivery services offered by STORE.
- Hong Kong Orders:
- 72 hour local delivery guaranteed.
- Free pick up service available (Monday to Friday during office hours at Hung Hom MTR station).
- Free local shipping on purchases over HK$1000.
- For purchases under HK$1000, buyers have to pay for the shipping cost. Its amount depends on the total weight of the product(s).
- International Orders:
- All international buyers need to pay for the shipping fee. Its amount depends on the total weight of the product(s) and the shipping destination.
- Delivery time varies depending on your shipping destination.
RETURN AND REFUND POLICY
Customers can return the product within 14 days from the purchase date and seek refund subject to the terms and conditions of this Policy. The product(s) must be returned in the original condition, with original undamaged box and/or packaging and with all tags attached. Customers should contact STORE via email before requesting refunds through STORE online system, and send their returned products directly to FASHION'ed STORE (i.e. Kickstarter Fashion Consultancy Limited) for returned goods and to refund the customer. The mailing address will be sent to customers via email.
Customer may need to bear the shipping costs, foreign exchange fluctuations (if any) and the surcharge, fees or other charges by the credit/ debit card issuer for the refund except in the following circumstances:
- There is a discrepancy between a received product and what was stated in the original order (including but not limited to product size, model, style, color, and quantity).
- The product delivered is defective (including but not limited to poor quality and products damaged in transit).
- The product delivered is not as described (including but not limited to product use and features).
All successfully returned items will be credited to the original payment method. However, payment made using coupons cannot be refunded. Any dispute with the Customer on returned product and refund shall be made against the Designer. Neither STORE nor FASHION'ed STORE (i.e. Kickstarter Fashion Consultancy Limited) shall be responsible to the Customer for product return and refund.
This Policy may be amended by STORE from time to time and shall be effective from the date of such amendments.